It's like having your own mini chat room!

[Call Center Cindy]

Live Chat is an affordable, easy way to keep your shoppers engaged and increase your shoppers confidence when they visit your store. Using Live Chat, you can offer your customers IMMEDIATE answers to their questions in real-time. Not to mention, the security of knowing help is right at their fingertips, just in case there's a problem with an order. No more worries that their concerns are being buried in a mountain of emails. Any concerns or questions - before or after the sale - can be handled in an instant!

This feature is simple for your shoppers and site visitors to use. It's like having your own personal "customer care" chat room. There are many helpful options to Live Chat. Your shoppers can chat back and forth with your support team.

Here's an example: I personally used chat as a shopper on a well known pet care site. I was ready to check out, I was considering buying several other items, but couldn't decide. I was invited to chat and asked "how much more could I spend and NOT increase my shipping costs?" I was told I could purchase $60 MORE without increasing shipping - and you know - I did!

That's just the beginning of what chat can do for you. You can set up up your chat so that you can automatically invite shoppers to participate, ask them to chat, and encourage them to ask for help if needed. Iif someone lingers at check-out, it could be a sign that help is needed. If a shopper has viewed a set number of pages, they very well could be looking for something in particular, and may need help as well. In both instances, you can easily program chat to send chat invitations, and solve any problems that could be causing their delays and avoid shopping cart abandonment. Invitations are sent in "gif" format, so they are not blocked by pop-up blockers - and your shoppers can decide if they would like to participate.

Live Chat can also reduce your Call Center costs by reducing call volume, as Live Chats are NOT billed by the time or length of chat, but by the chat itself.

There are several ways to handle your Live Chat - you can handle the chat yourself in house, or you can simply outsource to your customer care provider. Here at Solid Cactus, we provide Live Managed Chat through Live Person. Chat is very affordable - and for $150 set-up, we provide team training, chat button installation, proactive rules of engagement - AND we will answer your chats as well. (Contact me for full details) We are also partnered with Live Person, so if you are considering Live Chat and would like to manage this service in house, feel free to get in touch with me and I'll be happy to help you connect with your Live Person representative.

Please, feel free to chat me up, send me an email or give me a call and I'll be happy to help with any questions about using Live Chat! Don't be shy - let's talk about CHAT and how much it can do for you!