Seasonal Help with SC Call Center!

[Call Center Cindy]

It's the end of October! Can the folks you have answering phones adequately handle additional holiday volume? Unless the answer is “yes” you need to do something quickly. This year more than ever, it's important to capture all calls and interest in your store's product line. This is not the time to leave any money on the table by having calls dump into a voicemail box, or frustrate shoppers with a phone that rings and rings. Don't confuse or irritate your shoppers by not having immediate answers to their questions. Remember, it's just so easy to click over to a store that offers immediate, helpful, friendly customer care.

That's where Solid Cactus can help with our new Holiday Help Rapid Start Program. We can have a team of agents up and ready to handle your increased call volume - usually within a 48 hour period! On top of that, Holiday Help has an easy and convenient 3 month term! We offer extended hours of operation, which is especially important as the count down to the holidays continues. Our new Holiday Help offers a compressed sales/order entry program that will insure every agent in direct contact with your customers is fully trained on all your sales policies and procedures. We also have policies in place to handle questions or concerns that require your expert opinion and/or knowledge. You are NEVER out of the loop or out of control.

Here's a quick rundown:

• • Reduced one-time set up fee - includes toll-free number
    
  • Low monthly access fee, then simply pay for your calls, by the minute, as you use them (one-second incremental billing)
    
  • Convenient 3 month contract term carries you through the busy holidays and post-holiday shopping boom in January 2009
    
  • Once we receive your agreement and training information, our team can be up and in action, usually within 48 hours.

The holidays are “make it or break it” time for customer service. Why not INSURE that you make it by considering our Holiday Help Rapid Start Call Center Services by Solid Cactus. You can drop me a quick note to cindy.cruikshank@solidcactus.com, or reach me by phone at 888-361-9814, ext. 7079 and I'll be happy to review all the details.

As always, no strong arm sales techniques here, my job is to help you work smarter and free you to focus on what you do best!