Hey Nick,
1) Call Center, yes we use the cisco call manager which ties in with OrderMotion, but you would also want to use the telemarketing scripts on OrderMotions side to keep all of the reps consistant in what they say throughout the order process.
2) QuickBooks: (In addition to what Joe has replied) Integrating with Quick Books can be really expensive with little benefit. Order Motion stores aggregate data (high level) about your daily sales vs. cost of goods etc. Most clients prefer to just input the daily sales figures into QB for cash flow reasons and if they have transaction level questions, look up the order in OM. There are two very helpful reports in OM, the Daily Sales Report and the Daily Accounting Statement which will give you the big numbers to keep the bottom line up to date in OM. Once you are in your OM account, you can check their help file for further information on QuickBooks.
If you have any other question please let me know.
Thank you!!
|