[cactus_donnat]

Liz,

Thanks for sharing your story about Campaigner, as well as following up with how your issue was resolved. Good balance there! It's a shame that you chose that company based on a word-of-mouth referral- which is the best way to gain business- and then one employee almost ruined it. Word of mouth is also a good way to lose business. I guess it says a lot about Campaigner that they paid attention to your complaint and are rectifying it and want to make you happy.

I just think it's important to note from your experience, as you noted in your reply, that we can learn from this by making ourselves accessible and also making sure that our customer service reps are friendly, knowledgable and willing to help. I know at SC Call Center, we thrive on that. But, one bad experience can cause a whirlwind of trouble in this day of networking!

Thanks again for sharing! These are great conversations and observations.

Donna